Last Updated: June 2026
This FAQ is designed to help procurement, legal, privacy, IT, finance, and vendor review teams evaluate Learn Tourism.
It summarizes common questions about our services, contracts, privacy practices, data handling, security, insurance, accessibility, support, ownership, pricing, and public-agency requirements.
This FAQ is provided for convenience. The applicable Order Form, Master Customer Terms, Product-Specific Terms, Data Processing Agreement, Privacy Policy, Acceptable Use & Community Standards, and any signed agreement control in the event of a conflict.
Learn Tourism is a nonprofit education organization that helps destinations, tourism organizations, associations, communities, and industry partners build and deliver effective learning experiences.
Our services may include:
Yes. Learn Tourism is a globally recognized 501(c)(3) nonprofit education organization.
Learn Tourism works with destination organizations, tourism offices, associations, public agencies, nonprofits, tourism businesses, educational partners, sponsors, and other organizations that use learning to support tourism, workforce development, community engagement, visitor experience, and professional growth.
Customer relationships are generally governed by:
The Order Form or signed agreement usually controls transaction-specific details, such as services, fees, terms, timelines, and deliverables.
For privacy and data processing issues, the Data Processing Agreement controls where applicable.
Sometimes. We can review customer-provided vendor terms, public-agency terms, procurement addenda, or data protection addenda.
However, using Learn Tourism’s standard terms usually speeds up review and reduces cost. Any changes to our standard terms may require legal review.
Yes. We commonly work with destination and public-sector-adjacent organizations.
If you are a government entity, public agency, public university, or similar organization, we can include public-agency language where needed, including provisions addressing public records, non-appropriation, limits on indemnification, governing law, venue, and statutory requirements.
Yes, upon request and where applicable.
Please contact your Learn Tourism contact for vendor paperwork.
Pricing depends on the services purchased. Common pricing models may include:
Both may apply.
Your Order Form should clearly identify which fees are recurring and which are one-time.
Some services may support broad or unlimited audience access, while others may depend on seat counts, course access, event registrations, platform limitations, or program design.
The applicable Order Form will identify the pricing model.
Only if stated in the Order Form.
Minor maintenance, annual refreshes, major rewrites, new videos, new modules, translation, accessibility remediation, and rebranding may be treated differently. The scope should be clearly stated before work begins.
Yes. We can provide a breakdown of recurring and one-time costs, including setup, platform, course development, translation, updates, promotion, and support, where applicable.
Internal RFP guidance identifies cost transparency, support, training, promotion, and distribution as important vendor-evaluation criteria for procurement teams.
The customer owns and retains Customer Data and Customer Content.
Learn Tourism does not claim ownership of Customer Data. Existing customer terms preserve customer ownership and limit Learn Tourism’s use of Customer Data to providing services and other permitted purposes.
Customer Data may include information submitted to or collected through Learn Tourism services on behalf of a customer, such as:
Customer Content may include:
Learn Tourism uses Customer Data to provide, maintain, support, secure, improve, and administer services.
We do not use Customer Data to contact individuals except as directed by the customer, as needed to provide the services, or as otherwise permitted by the applicable agreement. The current customer terms contain the same limitation.
No. Learn Tourism does not sell Customer Data or learner data for money.
Where supported by the applicable platform or service, customers may request exports of available learner or course activity data.
Exports may include names, emails, enrollments, progress, completion status, quiz results, certificate records, or related learning information.
Customers should request needed exports before the end of the subscription or project term.
Depending on the service, learner information may include:
Access depends on the program configuration.
Typically, authorized Learn Tourism personnel and approved customer administrators may access learner data as needed to provide services, support learners, manage the program, and report results.
Yes, if reporting or administrative access is included in the service.
Customer administrators may be able to view enrollments, progress, completion records, quiz results, certificates, and related learning activities.
Learn Tourism services are generally intended for professional, adult, workforce, community, tourism, or stakeholder education.
If a program involves minors, students, youth participants, or school-related data, that must be addressed in the applicable agreement, consent process, and program design before launch.
Not unless expressly agreed in writing.
Sensitive Information may include Social Security numbers, government IDs, financial account numbers, protected health information, biometric information, precise geolocation, children’s personal information, or special categories of data under applicable law.
Yes. The Privacy Policy explains how Learn Tourism collects, uses, shares, stores, and protects personal information.
Yes. A Data Processing Agreement may apply when Learn Tourism processes Personal Data on behalf of a customer.
It depends on the context.
Learn Tourism may act as a processor when processing Personal Data on behalf of a customer to provide services.
Learn Tourism may act as an independent controller for its own business operations, such as website visitors, direct inquiries, billing, legal compliance, security, marketing, and direct communications.
Individuals may contact support@learntourism.org.
If a privacy request relates to Customer-controlled data, Learn Tourism may direct the individual to the customer or assist the customer in responding, depending on the applicable agreement and law.
Learn Tourism’s DPA is designed to support applicable privacy and data protection obligations, including the GDPR, UK GDPR, Swiss data protection law, and relevant U.S. state privacy laws, where applicable.
Specific obligations should be reviewed in the DPA and applicable agreement.
Learn Tourism is based in the United States. Data may be processed in the United States, Canada, the EU and other countries where Learn Tourism or its service providers operate.
International transfers are addressed in the Privacy Policy and DPA.
Learn Tourism uses reasonable administrative, technical, and organizational safeguards designed to protect customer and learner information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Security measures may include:
The existing DPA materials commit Learn Tourism to appropriate technical and organizational measures designed to protect data against accidental, unauthorized, or unlawful destruction, loss, alteration, disclosure, or access .
No. No system can be guaranteed to be completely secure.
Learn Tourism uses reasonable safeguards and works to reduce risk, but cannot guarantee that unauthorized access, security incidents, or data loss will never occur.
Customers should:
If Learn Tourism becomes aware of a confirmed Personal Data Breach affecting Customer Data or learner information processed on behalf of a customer, we will notify the affected customer without undue delay, as described in the DPA.
Email support@learntourism.org.
Please include the affected URL, system, course, account, or service; a description of the issue; steps to reproduce if applicable; and your contact information.
Yes. Learn Tourism uses third-party platforms and service providers to help deliver services.
These may support:
Yes. A subprocessor list may be provided upon request or published separately.
Yes. Third-party services may be governed by their own terms, privacy policies, security practices, and service levels.
Learn Tourism is responsible for its commitments under the applicable agreement, but does not control every aspect of third-party platforms.
Learn Tourism aims to support accessible, inclusive learning experiences.
Accessibility services may include:
Not always.
Captions, transcripts, audio description, accessibility testing, alternative formats, translation, or remediation should be stated in the Order Form if required.
Yes. Customers should provide any required accessibility standard, policy, or compliance requirement before work begins so it can be scoped appropriately.
Yes, where included in the Order Form and supported by the relevant systems.
Integrations may include CRM, CMS, reporting, Zapier, automation workflows, data imports, data exports, or API-supported connections.
Customers are responsible for their own systems, credentials, permissions, third-party licenses, data mapping, and compliance obligations.
Yes. Any integration can introduce risk if permissions, credentials, or data flows are not managed carefully.
Learn Tourism may decline or disable an integration if it creates a security, privacy, legal, operational, or reputational risk.
Support depends on the services purchased and may include:
Specific response times or service levels must be stated in the Order Form.
If no specific service level is stated, Learn Tourism uses commercially reasonable efforts to respond in a timely manner.
Yes, if included in the Order Form.
Administrator training may include platform walkthroughs, reporting guidance, enrollment guidance, course-management support, and best practices for learner engagement.
Ownership depends on the Order Form.
Unless otherwise stated:
This depends on the platform, service model, and Order Form.
Some changes may be handled as maintenance or updates. Major revisions, new modules, translations, new videos, or rebranding may require additional scope and fees.
Yes. Learn Tourism may reuse general methods, templates, structures, learning models, know-how, and non-confidential concepts unless a signed agreement says otherwise.
Only as permitted by the applicable agreement.
Learn Tourism materials may not be copied, resold, sublicensed, republished, or distributed outside the agreed use without written permission.
Yes. Confidentiality obligations are included in the Master Customer Terms or applicable signed agreement.
Confidential Information may include business plans, customer lists, technical information, financial information, project materials, research, pricing, contract terms, and other non-public information. Existing customer terms define Confidential Information broadly to include non-public business, customer, technical, financial, research, development, and agreement information.
Often, yes. If needed, Learn Tourism can review an NDA or provide a mutual confidentiality provision through the customer agreement.
Learn Tourism maintains commercially reasonable insurance coverage appropriate to the services it provides.
Yes. Certificates of insurance may be provided upon request, subject to availability, insurer requirements, and the nature of the customer relationship.
Specific requirements should be included in the Order Form or procurement addendum before services begin.
Unless the applicable agreement says otherwise, Learn Tourism may identify customers or partners in standard customer lists, proposals, presentations, website materials, or similar business development materials.
Yes. Either party may opt out of logo use by providing written notice.
Yes. Press releases, case studies, testimonials, detailed public announcements, or paid advertising uses may require prior written approval from both parties.
Yes.
If the customer is a public agency or government entity, certain terms may need to be adjusted to comply with applicable law.
Where applicable, public records requirements should be addressed in the Order Form or public-agency addendum.
Customers should identify public records requirements before signing.
If applicable law limits a public agency’s ability to indemnify vendors, the agreement can reflect that obligations apply only to the extent permitted by law.
Yes, where appropriate for public-sector customers.
Non-appropriation terms should be included in the applicable Order Form or addendum.
Yes. We can respond to reasonable vendor questionnaires.
Extensive or custom questionnaires, legal reviews, security assessments, or procurement portals may require additional time or fees if they go beyond ordinary review.
Useful vendor questions include:
Learn Tourism’s internal RFP guidance notes that procurement teams benefit from direct questions about customization, ownership, analytics, and budget transparency because these questions help compare proposals fairly and accelerate approvals.
Start with:
For legal or procurement questions:
For privacy questions:
For security questions:
For general customer support:
Mailing address:
Learn Tourism, Inc.
8433 Enterprise Circle, Suite 100-338
Lakewood Ranch, FL 34202 USA